Yes, Dr. Sylma is certified USDA organic by Oregon Tilth. Our Lovingly Organic Balm is made with the gentlest ingredients designed to nourish and protect baby’s delicate skin.
Dr. Sylma products were developed by dedicated pediatrician and mother of three, Dr. Maria Sylma Tweed. Our Lovingly Organic Balm is a USDA certified organic balm gentle enough for a newborn. We have a strong commitment to provide truly gentle skincare for extra-dry, sensitive skin and many other childhood skin conditions. That’s why we use only hypoallergenic, certified organic ingredients. Keep in mind, just because a product is “natural” doesn’t mean it is gentle or certified organic. It may still contain harsh synthetic chemicals, preservatives or harsh essential oils. We promise you that Dr. Sylma products are certified USDA organic and contain only the gentlest ingredients that you can trust on your little ones.
Sylma is Dr. Maria Tweed’s middle name, a special name chosen by her dad that became her childhood nickname. Sylma is pronounced SYLMA (seel-mà).
The name “Sylma” is Dr. Maria Tweed’s middle name. An uncommon name in Latin America (Dr. Tweed grew up in Puerto Rico), Sylma became her childhood nickname. When she moved to the U.S., Dr. Tweed’s first name Maria took the place of her nickname. When it was time to name the company, Dr. Tweed was excited to use a name that reminded her of family and childhood; the perfect name for a line of lovingly organic skincare for little ones.
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If you need to make changes to your billing information, you can edit them by going to My Account under Billing Information. You can then edit your current form of payment, add a new card, or change your default payment method.
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You can access your past orders or orders in progress by going to My Account and clicking My Order History.
Shipping & Delivery
Once your order is processed, you can track its status in My Account under My Order History by clicking “Track Order”.
Be sure to allow 1-3 business days for your order to ship due to processing time. In addition, you will receive a confirmation email that includes tracking information once your order has been picked up and scanned by the shipping courier.
Dr. Sylma ships to all 50 US States, and Puerto Rico. We do not ship internationally at this time, or to any other US territories, mail-forwarding services or PO Boxes. Any shipping restrictions will be stated during the checkout process, if applicable.
Any order over $50+ will receive free shipping. All other shipping costs will be stated during the checkout process, if applicable.
We currently ship with UPS and UPS SurePost.
Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated materials cannot be shipped by air (2-Day, Standard Overnight). Any shipping restrictions will be stated during the checkout process, if applicable.
If you are not 100% satisfied with our products, we will work with you to create a solution. Simply go to My Account and click Return to begin the return process. All returns are accepted within 30-days of your order ship date.
You can begin a return online by going to My Account and clicking Returns.
After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment.
I truly don’t have the words for how much this balm helps my son. My son has many allergies and severe eczema. I have tried everything under the sun and this is the ONLY balm he doesn’t react to and actually helps him. This balm feels amazing, smells amazing, and works SO well. It’s worth every penny. I’m so thankful for finding it and will never use anything else. I can’t wait for more products.
Great baby body serum! We apply it at night after the bath along with the balm and it’s our favorite body serum for baby so far. It’s so moisturizing on the skin. It’s also not sticky and has clean ingredients which is a plus. Highly recommend!
I’m really glad I came across this brand. I have used their balm for my baby who has eczema and has been having a rash in her underarms and I saw an improvement within 24 hours. I also tried their body serum and let me tell you it’s not sticky at all, has a clean scent, and goes on so smooth. Their customer service is exceptional and they have gained a forever customer. Thank you for amazing products! I highly recommend! 🙂